Refund & Cancellation Policy

1. Cancel anytime

You can cancel a subscription whenever you like from Settings, then Billing, then Manage billing. Cancelling stops future renewals. You keep full access to your paid plan until the end of the period you have already paid for (the current month, or the current year on an annual plan). After that the workspace returns to the Free plan. We never delete your data when you cancel; the workspace simply moves back to Free limits.

2. 14 day money-back guarantee

If you are not happy with a new paid subscription, email us within 14 days of the first charge and we will refund it in full and return the workspace to Free. This applies to the first time a workspace upgrades to Pro or Business.

3. Monthly plans

Monthly plans can be cancelled at any time. You keep access through the end of the current month. We do not refund partial months, since the amounts are small and you keep the rest of the month you paid for.

4. Annual plans and cancelling part way through

Annual plans are billed once for twelve months at a discounted rate, in exchange for the yearly commitment. If you cancel after the 14 day window, whether that is two, four, six months in or later, you keep full access for the rest of the year you paid for, but we do not provide prorated refunds for the unused months. If you would rather not commit for a year, the monthly plan is the better fit.

5. Renewals

Subscriptions renew automatically at the end of each period so your workspace keeps running. If you are charged for a renewal you did not intend to keep, contact us within 14 days of that renewal and we will cancel it and refund the charge.

6. Plan and seat changes

Upgrades take effect immediately: moving to a higher plan or adding seats is charged on a prorated basis for the remainder of the current period, at the time you make the change. Downgrades take effect at the end of your current billing period: moving to a lower plan or removing seats is scheduled for your renewal date. You keep your current plan and seats until then, and the current period is not refunded. You can cancel a scheduled downgrade any time before it takes effect. If a payment for a plan change does not go through, the change is not applied and you stay on your current plan.

7. Sponsorships

Contributions made on the Sponsor page are voluntary, one-time payments and are not refundable, because no product or service is exchanged for them.

8. When we will always make it right

Some situations are on us, and we will issue a refund or an account credit even outside the windows above:

• A duplicate or accidental charge.
• A billing error on our side.
• A prolonged outage or failure of the Service that is our fault.

Just reach out and we will sort it out.

9. How to request a refund

Email support@zinxos.com with your workspace name and the email on the account. Approved refunds are returned to your original payment method through our payment provider and usually appear within 5 to 10 business days, depending on your bank or card issuer.

10. Chargebacks

Please contact us before disputing a charge with your bank. We can almost always resolve billing issues faster directly. Opening a chargeback may pause access to the workspace while the dispute is reviewed.

11. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new date at the top.

12. Contact

Questions about billing or this policy? Email us at contact@zinxos.com.